Privacy Policy

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1. Introduction

The Grand House Entertainment Pty Ltd (ABN 74 362 081 953) ("we", "our", "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and manage personal information about individuals who interact with our website, attend our venue, or contact us by any means. By using our website or services, you acknowledge and accept the practices described in this policy.

2. Information We Collect

We may collect and hold the following types of personal information:

• Full name, email address, phone number, and postal address when you submit an enquiry or register for an event
• Details of your enquiry, event preferences, and communications with our team
• Technical data including IP address, browser type, device information, and pages visited, collected via cookies and analytics tools
• CCTV footage and entry records collected at our physical venue for safety and security purposes
• Any other information you voluntarily provide to us

We do not knowingly collect sensitive information (such as health, financial, or biometric data) unless expressly required by law or provided with your consent.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and manage bookings or reservations
• Send you information about upcoming events, exclusive offers, and venue updates (where you have opted in)
• Maintain and improve our website and digital services
• Comply with legal and regulatory obligations applicable in New South Wales and Australia
• Protect the safety and security of our guests, staff, and venue

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers who assist us in operating our website and services (such as email platforms, analytics services, and venue management software), subject to appropriate data protection agreements.

We may disclose your information if required to do so by law, court order, or a regulatory authority, or to protect the rights, property, or safety of The Grand House, our guests, or the public.

Some of our service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it receives a comparable level of protection.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Our website uses industry-standard encryption (HTTPS/TLS) for data in transit.

While we strive to protect your information, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of data sent to us electronically.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors interact with our content. For full details, please see our Cookie Policy.

You can control cookie settings through your browser preferences at any time.

7. Your Rights & Access

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Opt out of direct marketing communications at any time by using the unsubscribe link in any email or by contacting us directly
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When information is no longer required, we securely destroy or de-identify it.

9. Children's Privacy

Our venue operates under age restrictions in accordance with New South Wales legislation. Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be published on this page with a revised "last updated" date. We encourage you to review this policy periodically.